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| Contact
Us |
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| Request
Samples |
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| Shipping |
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| Returns
& Exchanges |
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Terms and Conditions |
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| Online
Orders |
24 hours, 7
days a week
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| Phone
Orders/Customer Service |
Call: (877)
556-4247
Monday - Friday
9:00 a.m. to 6:00 p.m. est. |
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| Shipping
Hours |
Monday - Friday
9:00 a.m. to 4:00 p.m. est. |
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Email Inquiries |
| info@indiquehair.com |
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| Corporate
Office |
Indique Hair
International
708 Third Avenue, 5th Floor
New York, NY 10017
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| Distribution
Center / Showroom |
Indique Hair
International
100 Gibson Street, Suite 8
Dorchester, MA 02122 |
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| TERMS
& CONDITIONS |
| Please
read this information carefully. It contains
important details about your rights and obligations
as well as limitations and exclusions that may
apply to you. |
| Payment
Terms |
| Terms of payment
are always 100% upfront. We accept all major
credit cards. |
| Product
Availability |
If any product is out of stock, unavailable
or if we are just simply unable to fulfill your
order we will contact you immediately to find
out if you are interested in receiving a substitution.
If a substitution is not acceptable you may
wish to terminate the sale in which case, we
will refund the amount charged to your credit
card.
Prices, specifications, and availability of
products are subject to change without notice.
Any typographical, photographic, or specification
error in products or pricing is subject to correction.
We will notify you of any corrections or changes
and ask for your approval before we complete
your order. |
| Return
policy: |
At Indique
Hair International we maintain a very high
level of quality assurance. All our hair is
prepared and professionally packaged at our
factory in India. Everything goes through
a vigorous process to make sure you are receiving
the best quality product possible. All hair
orders are thoroughly inspected before shipping.
It is our primary focus to make sure you are
completely satisfied.
Due to the nature of our products,
all sales are final.
We will make every effort to match each order
to your exact specifications. Because our
natural hair is 100% virgin Indian human hair
and each individual piece comes from a separate
donor we cannot guarantee hair color or texture.
Our natural hair comes in straight, wavy and
curly pattern, the color will range between
a natural 1b and 2. In some cases we may have
natural lighter pieces, which are available
upon request but not guaranteed. Please be
forewarned, refunds and/or exchanges WILL
NOT be issued for dissatisfaction
with texture or color. |
| Replacements |
We take great
pride in our product and it is 100% guaranteed.
If you have received any product that is incorrect
or defective you must contact us within (5)
five business days of receipt of the merchandise.
No refunds will be permitted.
If an incorrect product was sent to you we will
send you a return label for the merchandise
you received. Once we have received it back
we will send an immediate replacement.
If the product you’ve received is defective
in any way we will send you a return label for
the merchandise received. Once we’ve had
a chance to examine it we will send a replacement
immediately. |
| Exchanges |
|
From time to time, Indique Hair International, at its sole discretion, may
exchange products or portions of a product
under the following conditions:
- We will not accept any merchandise
that has been used or altered (brushed,
combed, picked, cut, or washed) in any way.
According to the Federal law you cannot
return human hair products that have been
used. This includes removing the hair from
the bundle and trying it on. We adhere to
these strict policies with respect to hair
returns, hygiene concerns and federal law.
Please return the item in the original and
resalable condition as a necessary health
precaution.
- Requests must be made within 5
business days of receipt of product(s).
Any exchange request after 5 business days
will not be honored.
- Product must be exchanged for
something of equal or greater value. No
refunds will be permitted.
- You will be required to pay return
shipping charges and shipping on your new
order.
- You will be charged a 15% restocking
fee for the product you are exchanging.
In order to process an exchange the unwanted
product would need to be sent back at your
expense. We suggest sending through a carrier
that provides tracking information and delivery
confirmation since we are not responsible
for lost packages.
Once your product has been received it will
be examined thoroughly. If the product has been
returned unused, in its original condition we
will exchange the product for something of equal
or greater value. |
| Shipping
Delays |
It is always
wise to order far enough in advance to allow
for unanticipated delays. We are not responsible
for late shipments due to holidays, natural
disasters, or carrier delays. Please keep
in mind holidays do not count as a business
day and should be considered when calculating
shipping times. We entrust UPS to deliver
your package on time. If your package is delayed
we will not offer a reimbursement of shipping
charges. If you need additional information,
please email shipping@indiquehair.com
Failed Deliveries / Refused Shipments / Incorrect
Shipping Address:
Your order will be shipped via UPS to the
address you provide. It is extremely important
that you give us the most accurate and complete
information possible.
Your tracking number will be sent to your
email address (if you have provided one) as
soon as we receive them from our warehouse.
If you do not receive a tracking number, please
let us know. Use your UPS tracking number
to track your package in transit.
Incomplete or incorrect address information
is the major cause of shipment delays. Check
the address information on your order. Make
sure you have included ALL the information
(address, apt#, etc.) needed to deliver your
package. UPS charges a service fee for address
corrections. You will be charged for any additional
fees caused by bad address information.
For any shipments returned to us due to a
bad address, refusal upon delivery or cancellation
after 24 hours of placing order; there will
be a 20% cancellation fee charged. Shipping
and handling charges are non refundable.
NO REFUNDS WILL BE ISSUED FOR REFUSED OR
ABANDONED SHIPMENTS. |
| Lost
Shipments |
If you have
tracked your package and there is a discrepancy
in delivery information or it has been lost
in transit please call us immediately at 877.556.4247.
We will contact UPS right away and initiate
a trace for your package and have them start
an investigation. If it is determined that
your shipment has been lost a replacement
will be sent pending UPS’s investigation
of the situation.
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International Shipments: |
International
Shipments must clear customs. The rules and
requirements for customs clearance vary from
country to country. It is the customer's responsibility
to pay any additional taxes, fees or duties
or to arrange for any permits or special paperwork
that may be required. Invoices are sent with
all shipments. This is the only document that
will be sent with your shipment. In some cases
we do require international customers to fill
out a credit card authorization form and send
it back to us before shipment is released.
If this is the case a representative will
contact promptly after your order has been
placed.
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| Cancellation
Fees: |
| If you need to
cancel an order after you have completed the
check-out process, please email us immediately
at 877.556.4247. Orders cannot be canceled after
they are shipped. If you cancel your shipment
after it has been shipped there will be a 20%
cancellation fee charged. Shipping and handling
charges are non refundable. |
| Order
Processing: |
Our hours of
operation are Monday through Friday from 9:00
am to 6:00 pm EST. All orders received before
5:00 pm are processed and shipped the same
day. Orders placed over the weekend will be
shipped first thing Monday morning unless
it is a holiday. Once shipped, orders arrive
within the time frame selected on the order
form.
NOTE: Credit cards are charged
upon order placement. |
| Fraud
& Theft: |
| Credit card fraud
and theft of our merchandise will be prosecuted
to the fullest extent of the law. If your billing
address is different than your shipping address
you will be required to fill out a credit card
authorization form and send it back to us before
your shipment is released. If this is necessary
a representative will contact promptly after
your order has been placed. |
| Policy
Changes: |
| Indique Hair International
reserves the right at our discretion to make
changes to prices, policies and procedures.
Please check this page periodically for changes.
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| Limitation
of Liability |
| Indique Hair International
does not accept liability beyond the remedies
set forth herein, including any liability for
products not being available for, or the provision
of services and support. Indique Hair International
will not be liable for consequential, special,
indirect or punitive damages even if advised
of the possibility of such damages, or for any
claim by any third party except as expressly
provided herein. This limitatation of liability
applies both to products and services. Customer
agrees that for any liability related to the
purchase of products, Indique Hair International
is not liable or responsible for any amount
of damages above the aggregate dollar amount
paid by customer for the purchase of products
under this agreement. Customer agrees that for
any liability related to the purchase of services
not bundled with products under this agreement,
Indique Hair International is not liable or
responsible for any amount of damages above
the aggregate dollar amount paid by customer
for the purchase of services under this agreement.
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